Refund & Return Policy

At Yiamy® Studio, we take pride in our cake designs. Due to the handcrafted nature of our products, we are unable to provide refunds on custom cakes and other desserts. Once a cake has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our studio. Refunds requested due to decorating style, color shade or general decoration design will not be honored. 

Yiamy® Studio is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during your own transport, set-up or any time thereafter. Delivery service that we offer to our customers is outsourced to a taxi company and we are not responsible for any damage occurring to the cake during transpiration. We give instructions on how to carry, transport, and store your cake upon pick-up.  Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted cream, etc. 

Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our cake designer. You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other cake designer. IT WILL NOT EXACTLY MATCH A PHOTO OF ANOTHER PERSONS’S WORK. Creating your custom order requires a lot of details and information to avoid any possible errors. Please note that we can not read your mind and there are a lot of chances that the design of your cake will be different of what you are expecting. We do not take responsibility if the color of the decoration is a different shade that you had in mind. ​

All cakes/desserts are made in a facility that uses dairy, gluten, nut and nut products. Our cakes are made from the finest natural ingredients; therefore all products must be refrigerated unless otherwise noted.